Customer Care

Permadoor is committed to providing the highest levels of quality and service to build lasting business relationships.

The company is structured to provide the very best customer care and ensure complete project management. From initial enquiry through to quotation, order input, manufacturing, post-installation and back up, each process is completed in strict accordance with BSI standards.

  • Detailed specification, quotation and surveying advice service.
  • Resident support and comprehensive liaison service.
  • Supply, fit and site management service.
  • Technologically advanced manufacturing scheduling service.

Our Quality Management System is BS EN 9001:2008 audited and certified. This means that we control compliance with documented quality procedures and monitor our service on a continuous basis to ensure that we exceed expectations, using customer feedback to identify where improvements can be made.

Our products come with a comprehensive 10 year guarantee, so you can rest assured that they are covered. Where, for any reason, there is a problem, we will deal with it and resolve it quickly and satisfactorily, working with a fully documented Complaints Policy and Procedure.